Shipping Policy

Coverage and order handling

For a consistent experience, Orders may be accepted only for destinations offered during checkout. We normally process an accepted order within 1–2 business days, excluding weekends and public holidays. Shipping is free only when the checkout summary confirms it; otherwise the displayed charge applies.

To keep expectations aligned, Please provide a complete recipient name, delivery address, and reachable contact details. Incorrect or incomplete information can delay dispatch, cause return-to-sender charges, or prevent delivery.

Transit and tracking

For a concise explanation, Estimated transit is 2–4 business days after dispatch. This estimate is not a guarantee because carrier capacity, weather, security review, local disruption, and remote-area service can affect timing.

To help with planning, When tracking is available, it is sent after the carrier scans the parcel. A scan may take time to appear, and tracking events remain under carrier control.

Delay, loss, delivery, damage, and restrictions

For a consistent experience, Tell us promptly if tracking stalls, a parcel appears lost, delivery is recorded but the parcel cannot be found, or the package arrives damaged. Check the delivery area and ask household members or the carrier first; we will review the order and available carrier evidence.

To keep expectations aligned, Photographs of the outer package, label, contents, and damage may be required. Restrictions can apply to certain destinations or products, and an order may be declined or cancelled when fulfillment is not legally or operationally available.

Contact

Email: pacogandia1100@gmail.com
Mailing address: 1112 S Akard St, Dallas, Texas, 75215, United States
Phone: (409) 338-3899